Frequently Asked Questions

1. What is Apollo edoc?
Apollo edocTM is an appointment scheduler to facilitate seeking confirming and fulfilling appointments for doctor consultations health checks and diagnostic services at any of the Apollo Hospitals across the group through the website or by calling the dedicated Apollo edoc National telephone number -1-860-500-1066 .

2. How do I book an appointment for myself/family members/friends with a doctor at Apollo Hospitals?
Please log on to choose your location and follow simple instructions to book an appointment with your doctor. You may also call the Apollo edoc National telephone number -1-860-500-1066 to book an appointment. For any Apollo hospital in Andhra Pradesh Karnataka Tamil Nadu New Delhi Pune Kolkata and Ahmedabad our customer care support team will take care of your appointment. You may book your appointment online minimum 2 days prior or call the Apollo edoc National telephone number 1 hr prior to required slot. Appointments can be booked subject to availability of slot.

3. Can I cancel or reschedule my appointment?
Once you book an appointment you will be provided with an Apollo edoc ID identification no and password. You may log in with the ID and password and manage your appointments. You can cancel or reschedule your appointment with the same or a different doctor depending on the availability of doctor slot on the chosen date.

4. How can I make sure that my appointment is confirmed?
Once you book an appointment you will be mailed a confirmation of the same which will have all the necessary details of your appointment (appointment date time specialty and doctors name). You will also receive a sms provided you have given your mobile number. You will receive a reminder sms a day before your appointment. If for any reason your doctor is not available on that particular day our customer care team will intimate you by phone or E-mail prior to the appointment and reschedule your appointment. In case of emergency please approach our Emergency department.

5. Is an E-mail -ID compulsory for booking on Apollo edoc?
E-mail ID is mandatory for booking through the website. If you do not have an E-mail ID you can give a family members ID. The purpose of providing an E-mail ID is for easy communication that may be required from time to time. It is always advisable to provide an E-mail ID. However for telephonic booking E-mail ID is not mandatory.

6. Do I need to fill the details again when I book an appointment the next time?
You do not need to provide your details again when you book an appointment the next time. With the login ID and password you can book another appointment for your self or any other family member. But you have to fill the patient details if he/she is new to Apollo edoc.

7. Which are the cities where this facility is currently available?

Currently this facility is available at Ahmedabad, Aragonda, Bangalore, Bhiali, Bhubaneshwar, Bilaspur, Calicut, Chengalpattu, Chennai, Delhi, Ghaziabad, Hyderabad, Kakinada, Karaikudi, Karimnagar, Karur, Kolkata, Ludhiana, Madurai, Mysore, NewDelhi, Noida, Pune, Ranchi and Vizag.This facility will be introduced in all other cities wherever there is an Apollo Hospital.

8. Can I pay online?
Currently the online payment facility is not available. You have to pay your bill amount at the respective hospital. The online payment facility will be available soon.

9. Do you have a separate delivery channel at the hospital for Apollo edoc?
There is no separate delivery channel for Apollo edoc. It is integrated with the general operations of the hospital.

10. What do I do when I reach the hospital?
Please approach the reception/ Apollo edoc help desk regarding your appointment. The respective staff will guide you to the consultant. We request you to reach the hospital 15 minutes prior to your appointment for completing the registration process. You have to pay registration fee in addition to the consultation fee. The registration number is valid for a period of 10 years. Should you visit again do not pay anything for registration; simply produce your UHID card.